Clinical System Outage

Following the outage on Friday 19th July which effected the majority of NHS organisations, including ourselves, we would like to provide you an update.

We have closely monitored our clinical system over the weekend, and are pleased to announce that the system supplier is making great restoration progress. This means that we are confident that normal service will resume in time for Monday 22nd July.

Several of our clinicians will be logging in this afternoon in an attempt start clearing the backlog of laboratory results, prescription requests, and other administrative tasks. This is also a good exercise to test the stability of the system too.

It was all hands on deck on Friday, and the team come together to ensure that we were able to continue to provide a service to our patients. Only a handful of appointments were cancelled, and we will be in contact with these patients to prioritise rescheduling their appointment soon.

We understand that some maybe keen to get through to us tomorrow (Monday 22nd) - please be mindful that wait times maybe a little longer than normal. The team will do their best to answer your call as soon as they can. If you have a routine query we'd ask that you think about calling us in the afternoon or on a different day. This will allow patients with an urgent need to be prioritised.

The practice team would like to thank all our patients who may have been effected. Your patience and understanding is very much appreciated.