Complaints form
Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily. In any event, this should be:
- Within 12 months of the incident,
- Or within 12 months of you discovering that you giving as much detail as you can.
If you are a registered patient you can complain about your own care. You are unable to complain about someone else’s treatment without their written authority.
You are also able to download our form (link below) to complete by hand.
Download the complaints form (PDF)
Before you start
You will need:
- the dates of what happened, if you can
- the names of any staff or services involved
- what you would like us to do to put things right
Important: Important
If you need medical help, do not wait for a reply to your complaint. Call 111, or 999 in an emergency.
It takes a few minutes. You can check your answers before you send them.
Start nowPage last reviewed: 12 October 2026