Feedback, compliments and complaints

We want to hear about your experience of our practice, good or bad. It helps us thank the people who are doing well and put things right when they are not.

Leave a compliment

If someone in our team has helped you, please tell us. We pass every compliment on to the people involved.

Who would you like to thank? (optional)

A name, a role such as receptionist or nurse, or a team. Leave it blank if you are not sure.

Which surgery? (optional)

Summerfields Road

St Mary's

Not sure, or by phone or online

Your compliment

Tell us what happened and what they did well. Please do not include medical details.

You can enter up to 1,500 characters

Can we share your compliment?

Yes, you can share it with the team and in our newsletters, without my name

Only share it with the people involved

Your name (optional)

You can leave this blank.

Email address (optional)

Only if you would like us to reply.

I understand how the practice will use my information

Read our website privacy notice (link below the form).

We will only use this information to deal with your request. Read our website privacy notice to find out how we use and protect it.

Tell us about your experience

The NHS Friends and Family Test is a short survey about the care you had from us. It only takes a minute, and it is anonymous, so we will not know who it is from.

Fill in the Friends and Family Test

Find out more about the Friends and Family Test.

Make a complaint

If you are unhappy with our care or service, please talk to us. Many problems can be sorted out quickly, often by speaking to the person involved or asking at reception.

If that has not helped, or you would rather make a formal complaint, you can:

fill in our online complaint form
write to the Clinical Operations Manager, Ariel Healthcare, Summerfields Road, Chard, TA20 2EW
email us at somicb.arielhealthcare@nhs.net
ask at reception for a paper complaint form

Please contact us within 12 months of what happened, or within 12 months of finding out about it.

To complain for someone else, we need their permission in writing, unless they are not able to give it. Find out about letting someone talk to us about your care.

What happens next

We will acknowledge your complaint within 3 working days and offer to talk to you about it. We will agree with you how we will look into it, and when you can expect our reply. In most cases, this is within 30 days.

Read our complaints policy for more detail.

Urgent advice: If you need medical help

Do not wait for a reply to a complaint. Go to 111.nhs.uk or call 111. In an emergency, call 999.

If you would rather not complain to us directly

You can complain to NHS Somerset, the NHS organisation that pays for our services, instead. Their primary care complaints team will look into it and reply to you. You cannot complain to both us and NHS Somerset about the same thing.

Visit the NHS Somerset complaints page, or call 08000 851067 (answerphone, checked Monday to Friday, 9am to 5pm).

If you are unhappy with the reply

If you are not happy with how your complaint was handled, you can ask the Parliamentary and Health Service Ombudsman to look at it. The Ombudsman is independent and free.

Visit the Ombudsman's website or call 0345 015 4033.

Free help to make a complaint

A friend or family member can help you. You can also get free, independent support from the South West Advocacy Network (SWAN), who can help you write your complaint and come to meetings with you.

Page last reviewed: 13 November 2026