Feedback & Complaints
At Ariel Healthcare, your feedback is invaluable. It helps us recognise what we’re doing well and identify areas where we can improve. Whether you’ve had a positive experience or feel something didn’t meet your expectations, we want to hear from you.
Share Your Feedback
We regularly use the Friends & Family Test to gather patient feedback. It’s quick and simple, and helps us understand how likely you are to recommend our practice to others.
Leave a Review
We’d love to hear your thoughts about your experience with us. Leaving a review helps others understand the care we provide.
Raise a Concern or Make a Complaint
If you are unhappy with any aspect of our service, we encourage you to let us know. We treat all complaints seriously and aim to resolve them quickly and fairly.
What Happens Next?
Once you submit a complaint, we will:
- Acknowledge it within 3 working days
- Investigate the issue thoroughly
- Aim to provide a full response within 28 working days
- Keep you updated if more time is needed
Need Help?
If you need help filling out a form or would prefer to talk to someone, please speak to our reception team or call the practice. We’re happy to assist you.