Acting on behalf of someone else (proxy access)

You can manage someone else's health online, for example your child, a relative you care for, or someone who has asked you to help them. This is called proxy access.

With proxy access, you can use your own NHS App or NHS account to:

• order their repeat prescriptions

• book and cancel appointments

• see parts of their record, such as test results, if they agree

How to apply

In the NHS App, choose Manage health services for others. You can then apply to access services for someone else, or give someone you trust access to your services.

You can also ask at reception for a proxy access form.

We will check your identity and your relationship with the person, and we usually need their permission. If they cannot give permission, for example because they lack capacity, we will decide whether access is in their best interests.

Children and young people

Parents and guardians can apply for proxy access for children. When a child turns 11, we review this access, because young people have a right to confidential care. From 16, a young person can usually manage their own access.

When we may refuse or remove access

We will not give proxy access if we think it could put someone at risk, or if the person does not want it. Access can be removed at any time if the person asks, or if their circumstances change.